The customer agrees not to enter the same room the E-Dry technician is working on or has equipment in. In the interest of safety we advise that:

  • The carpet may remain damp for several hours after the completion of the work. This may result in a slip hazard when walking from the carpet to hard floors such as tiles or floor boards
  • We will need to use electrical items and we ask you to be careful not to trip over any cords and keep children away from equipment that may be turned on
  • We may need to place in the laundry or bathroom a bucket that contains a heater and hot water

For safety reasons, people and pets should be kept out of the area and away from the bucket for the duration of the works.

In addition, we ask you to advise our technicians of any potential hazards that may exist within the house or grounds prior to commencement of work.

E-Dry cannot guarantee that all stains will be removed upon cleaning. Stains derived from caustics, acids and permanent dyes may be permanent stains that cannot be removed. Further, E-Dry cannot be responsible for any pre-existing condition that is not apparent upon visual inspection.
These conditions may include but not be limited to:

  • Fugitive dyes not properly set in manufacture or re-dyeing
  • Lounge suites that have water or solvent soluble coloured backing material
  • Carpet that has been over-stretched during laying or suffers from de-lamination
  • Carpet that has suffered sun-damage, making it fragile or affecting dye colour
  • Markers used on carpet, fabric backing or padding
  • Bodily fluids within mattresses

E-Dry will only warrant claims with respect to workmanship of the services provided if the claim is reported within 14 days of completion of the work. In the event of a customer complaint, the customer undertakes to give E-Dry the opportunity to rectify all work.

Minimum callout fees apply.




Carpet Cleaning

Prices are subject to a maximum room size of 13 square metres. Stairs are quoted per step. Prices are subject to the condition of the carpet. Difficult stains may incur an additional charge.

Special Offers not available in all areas.



Price is per seating position and is subject to the condition of the upholstery and a maximum width of 80cm per seating position. Additional charges may apply for recliners, ottomans, chaises and seats wider than 80cm.


Leather is subject to additional charges on normal upholstery pricing, and subject to the condition of the lounge.

E-Dry cannot be responsible for dye migration or damage due to pigmented leather not correctly sealed.

Aniline and Simi Aniline leathers cannot be cleaned.


Tile & Grout Cleaning

E-Dry cannot be held responsible for any unforeseen adverse conditions relating to the cleaning of the tiles & grout. This includes but is not limited to:

  • Loose, scratched or chipped tiles.
  • Loose or cracked grout, missing grout.
  • UV fading or damage.
  • Stainage of the tiles & grout.

E-Dry’s clear penetrating tile and grout sealer is backed by a 5-year limited warranty. E-Dry’s grout colour sealing service is backed by a 10-year limited warranty (5-year warranty for wet areas such as bathrooms). The terms and conditions of the warranty are:

  • For warranty claims in the case of a spill, you must claim within 5 days of the spill occurring.
  • Warranty holder must show their receipt as proof of purchase when making a warranty claim
    You must make all reasonable attempts to remove the stain or clean the affected area with an approved neutral (pH7) cleaning product before calling E-Dry. Please contact E-Dry for a list of approved product.
  • Mould and mildew in wet areas such as shower recesses shall be excluded from all warranty claims.
  • The sealed grout must be cleaned with a soft bristle brush (e.g a soft broom or toothbrush) and not a stiff bristled brush to ensure that the sealed grout isn’t removed from the floor through harsh scrubbing.
  • This warranty will be considered null and void if the protected areas are cleaned by a cleaning company other than E-Dry, or if the affected area is treated with a product that is not neutral (pH7)
  • This warranty will be considered null and void if the protected areas are cleaned by a cleaning company other than E-Dry, or if the affected area is treated with a product that is not neutral (pH7)
  • To register a claim you must have this warranty and receipt on hand.
  • This warranty is not transferable. General grime and the build-up of soiling is excluded. No further warranty is expressed or implied. A 3rd party is not authorised to assume for the Company any other liability in connection with this product. Warranty is available to owner-occupied residences only. This warranty is not applicable for rental or commercial premises, or shower cubicle floors. E-Dry maintains the right to exclude certain areas from the warranty.


E-Gard Carpet and Fabric Protection

The customer acknowledges that they have been advised that various types of fabric protection are available in the market and the product used by E-Dry may be appropriately described as a stain release.

The way this product performs on each type of carpet or fabric is slightly different and it should be noted that water is not intentionally designed to bead-up on carpet or fabric protected by this product.  The product is designed to enable the spillage to be released from the carpet or fabric during cleaning.  

Caustic, acid or dye spills could impair the effectiveness of the product and the results cannot be guaranteed.

The limit to the warranty of E-Gard carpet or fabric protector is attempting to remove the stain and re-applying the E-Gard coating to the affected area.


Drapery & Curtain Cleaning

E-Dry will not take responsibility for unforeseen or hidden damage relating to delamination, dye migration, or ultra violet light (UV) damage not clearly visible prior to the commencement of the service.

The customer acknowledges shrinkage is normal for some fabrics and materials during cleaning. Shrinkage of up to 3% is considered an industry standard and E-Dry will not take responsibility for shrinkage of less than 3%​


Air Conditioner Cleaning

E-Dry cannot be held responsible for any unforeseen conditions relating to the cleaning of the Air conditioner system.  This includes but is not limited to:

  • Cracked housing components on the unit
  • UV fading or damage
  • Damaged fine

Air conditioning systems are designed to run wet.  The E-Dry Air-Conditioner cleaning system cannot cause damage to a correctly designed and installed system.  E-Dry will not be held responsible for any issues associated with incorrectly installed and designed systems after cleaning.  Where electricity must be turned off to the whole house, E-Dry will not be responsible for issues with other devices in the house during or after the cleaning process.


Mould Cleaning
  • All prices are subject to inspection
  • Performance of Micro-cleaning ONLY (excluding our Micro-misting service) may leave a strong chlorine odour.
  • Micro-cleaning without micro-misting is not covered by the 12-month Warranty.
  • All people and pets must vacate the premises during treatment. We strongly recommend indoor plants are also removed from the premises during treatment.
  • The premises must be vacant for at least 5 hours after the treatment.
  • Open food containers must be sealed prior to treatment
  • It is the responsibility of the client to make all areas scheduled for cleaning easily accessible.
  • it is the clients’ responsibility to remove furniture and white-goods prior to the service
  • High and/or textured ceilings requiring scaffolding will incur additional fees.
  • In instances where paintwork is over 5 years old, there is a greater chance paint may oxidise and discolour. E-Dry does not accept responsibility for the oxidisation or discoloration of paint
  • In rare circumstances where there has been very high levels of moisture, it is possible for the paint to bubble. E-Dry does not accept responsibility for bubbling of paint.
  • The use of some products may set off fire alarms, especially if the micro-misting service is undertaken. It is the customers responsibility to prepare or disable and re-enable alarms as appropriate.
  • E-Dry does notwarrant Mould Remediation beyond 14 days from the date of the clean in designated wet-areas such as bathrooms, laundries and en-suites
  • Water intrusions after the provision of the mould remediation service will void any warranties.
  • If the event that air sampling is conducted, both the micro-cleaning and micro-misting must be completed and air sample taken within 72hrs of treatment
  • 12-month Warranty – This warranty is only valid if the Micro-Cleaning and Micro-Misting are both conducted as part of the mould remediation service and relative humidity is measured at under 60%. Windows and window sills must be kept clean and free of moisture (including condensation). The limit to the warranty is that E-Dry will re-attend, re-clean all affected areas that were included in the original scope of work and micro-mist the premises.


Timber Refresh and Timber Restore

General Conditions:

  1. E-Dry is not responsible for pre-existing issues or damage to the floor not apparent at the time of inspection including but not limited to delamination, cupping, scratches, soft or lifting polyurethane.
  2. We will apply painters tape to your skirting boards to protect them from the accidental application of coatings. We take care to use high quality tape to prevent damage to skirting boards however we do not accept responsibility for any paint that may peel off the skirting board when the tape is taken off.


Timber Refresh Specific Terms and Conditions

  1. Timber Refresh is best described as a deep clean and refresher coating for wood floors. The final result will be a function of the original condition of the floor. We do not warrant that scratches will be removed or the final condition of the floor.
  2. The refresher coat will wear at a similar rate to the original coatings on the floor. E-Dry does not warrant the life of the refresher coat.
  3. Occasionally there might be an issue with the application of the refresher coating. Once the coating has dried (allow 2 hours), if the coating appears uneven or smears easily then you must call our office within 3 days of the service and advise us of the issue. A technician will be appointed to return as soon as possible to clean off and re-apply the refresher coating. Claims may not be warranted if you (the client) do not call within 3 days of the job as the coating may have irreversibly set.


Timber Restore Specific Terms And Conditions

  1. E-Dry warrants that you will be satisfied with the result of your Timber Restore service. If you are not happy with the result in a room or area (up to 13 square metres), you will not be asked to pay for that specific room or area. As a condition of this warranty you understand and accept that:
    • Before the top-coat is applied you must advise us if you have any concerns with the service or you are unhappy with the service. We will advise you when we are about to apply the top-coat. If you are concerned or unhappy with the look of the top-coat then you must advise us accordingly within 24 hours of completion of the job so that we have an opportunity to remedy your concerns. If you are unhappy with your chosen sheen level we will recoat the floor at your cost, including our labour.
    • You must advise us before commencement of the job of any waxes, polishes or adhesives used on the floor that may not be apparent at the time of quoting or original inspection. Any undisclosed floor coatings, waxes or adhesives will void this warranty
    • Defects to the floor not evident during the pre-inspection such as ghosting, lose or peeling poly-urethane or damaged floor boards may void this warranty and cannot be used as grounds to refuse or withhold payment.
    • The maximum reduction in the price of the job allowable under the conditions of this warranty is 50% of the original value of the job unless it can be demonstrated that E-Dry has been negligent in the provision of the service.
  2. E-Dry Warrants that the Timber Restore Coating will not chip, lift, delaminate or yellow for a minimum of 5 years from the date of the original service.. If the floor suffers from de-lamination or peeling prior to the Timber Restore service, the warranty is limited to 12 months.
  3. E-Dry uses only the highest quality floor coatings, but even the best quality coatings are still subject to wear and tear. E-Dry does warrant the wear or scratch resistance of its’ coatings.


After-Care Instructions, Drying and Curing

  1. E-Dry’s wood floor coatings take 7 days to cure. During this period the floor must remain dry (dust mop only) and rugs or other floor coverings must be kept off the floor.
  2. E-Dry Wood Floor Coatings can generally be walked on in 3 hours (wearing socks), but drying time can vary greatly depending on situational factors. You must check that the floor is dry before walking on it. We do not warrant that the floor will be dry enough to walk on in 3 hours.


Furniture Moving

If you pay for E-Dry to move furniture as part of your Timber Floor Service, then you accept that:

  1. Unless we have advised otherwise in writing, we allow 30 mins for 2 technicians to move furniture at the start of the job and also at the end of the job
  2. E-Dry does not provide a qualified furniture moving service. Whilst we take great care moving your furniture we cannot accept responsibility for any damage that may occur during the moving process to your furniture, door frames or walls.
  3. Our technicians will only lift items of furniture that they are comfortable moving.
  4. We do not accept responsibility for scratches made by furniture that we replace that does to which felt pads haven’t been freshly applied.



Payment Methods

Our preferred payment method is Eftpos (We will have a mobile Eftpos terminal at the time of the job). Payments via Credit Card (Visa and Mastercard)attract a 1.5% surcharge. Following several instances of theft and due to the time involved going to and from the bank and the bank fees (the bank charges us to count cash) we prefer not to accept cash. Given several occasions where our technicians.Whilst cash payments are accepted they will attract a cash handling fee of 2%.

If payment is made by Credit Card and the transaction cannot be completed for any reason then payment will be considered to be “On Account” per the Terms and Conditions.

If an account is not paid within our payment terms, or a payment is dishonoured, E-Dry reserves the right to charge a reasonable Administration Fee, in addition to all other costs associated with recovering the debt including, but not limited to, legal costs and debt recovery costs.

E-Dry will only accept cheques from commercial customer where this has been pre-authorised prior to the booking.

In some instances E-Dry will require payment of a deposit prior to the service. The deposit is fully refundable or transferable providing the job is transferred or cancelled at least 2 business days prior to the service. Cancelation or transfer of the job must be by phone by calling 1300 71 71 75, not by e-mail.


Cancellation Fees and Surcharges

E-Dry reserves the right to charge customers a cancellation fee (minimum of $75) in the absence of adequate notice for the cancellation of the booked job. Adequate notice shall usually be considered as 2 full business day but shall be at the discretion of the Franchise Owner, Technician or Operator whom takes your call.

An additional charge may be may apply to work booked on weekends, after hours, public holidays, in multi-level apartment blocks or when more than one operator is required.

It is a requirement for the customer to organise parking within a short distance of the premises (no-more than 50 metres). Any parking fees shall be borne by the client and a surcharge may apply if the technician is required to park more than 50 metres from the entrance to the premises.


Brochures and Advertising Material

When stated on all advertising material the following conditions apply:

  • Room is a maximum room size of 13 square metres. Any room larger will be classified as two rooms. Smaller areas may be discounted at the sole discrepancy of the technician.
  • All prices are subject to inspection. Specialised stain removal and pre-treatment of heavily soiled carpets may involve an additional charge,
  • It is up to the individual technician, franchise owner or call centre operator to honour any kind of advertising material that has been retained by the customer and is out-of-date or proven by E-Dry’s records to be out of date, or if the advertising material is from another area, franchise zone or state.
  • E-Dry’s advertising material is distributed by a third party and E-Dry takes no responsibility for the misdistribution of these materials in any case.
  • (In the foregoing, the word “E-Dry” and each and every one of that company’s “E-Dry” franchisees).